Shipping Policy

1. Order Processing
Orders are generally processed within [3-5] business days after successful payment.
Handcrafted, personalised, customised or bulk orders may require additional processing time. If your order requires additional time, we will communicate the expected timeline with you.
During festive seasons, sales, launches or periods of high order volume, processing may take slightly longer.

2. Delivery Timeline
Once your order has been dispatched, the estimated delivery time is generally:

Metro & major cities: [5-7] business days

Other locations: [6-10] business days

Remote locations: Delivery may take additional time depending on courier availability.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, incorrect addresses or circumstances beyond our control.

3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
We may occasionally offer free shipping or promotional shipping rates on selected products or orders.

4. Order Tracking
Once your order has been dispatched, you may receive tracking information through your registered email, phone number or other communication channel provided during checkout.
Please allow some time for the tracking information to become active after dispatch.

5. Incorrect or Incomplete Address
Please ensure that your shipping address, phone number and other delivery details are correct before placing your order.
Qandil Artistry is not responsible for delays, failed deliveries or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.
If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

6. Delayed Deliveries
While we work with reliable delivery partners, courier delays can occasionally occur.
If your order is delayed, please contact us with your order number and we will assist you in checking the shipment status.
 

7. Damaged Packages
Our products are packed with care before dispatch.
If your package appears visibly damaged upon delivery, please take photographs or a video of the package before opening it and contact us as soon as possible.
For damaged or incorrect orders, photographic/video evidence may be requested to help us assess the issue and coordinate an appropriate resolution.

8. Handmade Products
Our products are handcrafted and may naturally have minor variations in colour, shape, texture, botanical placement or finish.
These variations are not considered defects and are part of the unique character of handmade products.

 

9. Contact Us
For shipping-related questions, please contact us through the contact details provided on our website.
Qandil Artistry

Tea × Candles × Botanical Rituals