Privacy Policy

Qandil Artistry respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect, why we collect it and how it may be used when you visit our website, place an order or communicate with us.

PRIVACY POLICY - THE BASICS 

1. Information We May Collect
Depending on how you interact with our website, we may collect information such as:

Name

Email address

Phone number

Billing and shipping address

Order details

Payment-related transaction information

Information you provide when contacting us

Website usage and technical information

Information submitted through enquiry, contact or subscription forms

We do not intentionally request sensitive personal information that is not necessary for providing our services.

2. How We Use Your Information
Your information may be used to:

Process and fulfil orders

Arrange delivery

Communicate with you regarding your order

Respond to enquiries

Provide customer support

Process refunds or cancellations

Improve our website and products

Understand website usage and customer preferences

Send promotional communications where permitted and where you have opted in or otherwise consented as required

3. Payment Information
Payments may be processed through third-party payment providers.
Qandil Artistry does not ordinarily have access to your complete card, banking or payment credentials. Payment information is handled by the relevant payment service provider according to its own privacy and security practices.

4. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences and support relevant website features.
You may be able to manage cookie preferences through your browser or available website settings.

5. Third-Party Services
We may use trusted third-party service providers for functions such as:

Website hosting and technology

Payment processing

Shipping and delivery

Analytics

Marketing and communication

Customer support

These providers may process information only as necessary to provide their services, subject to their own applicable policies.

6. Data Security
We take reasonable measures to protect the information we collect from unauthorised access, misuse, alteration or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Marketing Communications
If you choose to receive promotional communications from us, we may contact you regarding new products, launches, offers, gifting collections or other Qandil updates.
You may opt out of promotional communications at any time using the unsubscribe option where available or by contacting us.

8. Children's Privacy
Our website and products are not specifically directed towards children.
We do not knowingly collect personal information from children without appropriate consent.

9. Your Information
Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction or deletion of certain information.
To make a privacy-related request, please contact us using the details provided below.

10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or applicable requirements.
The updated version will be published on this page with the revised date.

11. Contact
For privacy-related questions or requests, please contact:
Qandil Artistry
Email: houseofqandil@gmail.com
Phone: +917225936552